At Elite Air, we are dedicated to providing an exceptional travel experience through our commitment to top-notch customer service, reliability, and innovation. Based in Kuwait, we pride ourselves on offering not only competitive fares but also a range of services designed to make your journey as comfortable and enjoyable as possible.
We understand that every traveler has unique needs and expectations. That’s why we strive to offer:
Whether booking through our website, www.eliteair.com.kw, over the phone, or at one of our ticket offices, we guarantee the lowest fare available for your requested travel date and class. Our team is always ready to assist in finding the best possible fare, including promotional offers available exclusively online.
We are committed to keeping you informed about any changes to your flight schedule. From delays to cancellations and diversions, we provide timely updates at the airport and onboard, ensuring you are never left in the dark.
Your baggage is important to us. We aim to deliver it promptly to the Baggage Claim area. In case of any issues, we work swiftly to resolve them and provide compensation for reasonable expenses if necessary.
We offer flexibility with reservations and refunds. If you need to cancel or hold your reservation, or if a refund is due, our process is straightforward and designed to ensure your satisfaction.
We offer comprehensive assistance to passengers with disabilities or special needs. Our trained staff ensures that all necessary accommodations are made for a smooth and comfortable journey.
In the rare event of a lengthy tarmac delay, we make every effort to meet your essential needs while ensuring your safety and comfort.
In the event of an oversale, we handle the situation with fairness and transparency, offering compensation and alternate travel options when necessary.
We provide detailed information about your travel itinerary, including aircraft configuration, ticket conditions, and frequent flyer rules, so you know exactly what to expect.
We make every effort to notify you of any changes to your travel plans as early as possible, including rebooking and assistance in case of flight cancellations.
Your feedback is crucial to us. Should you have any concerns or complaints, we are here to listen and address them promptly. Reach out to us via customercare@eliteair.com.kw or through our contact information provided on our website.
Thank you for choosing Elite Air. We look forward to serving you on your next journey.