PLAN FOR LENGTHY DELAY

This contingency plan is subject to change without notice and is not part of the conditions of transport.

The Kuwait Directorate General of Civil Aviation (DGCA) regulations establish specific time limits and other requirements for tarmac delays at Kuwait airports for international flights. Elite Airline’s plan meets those requirements through a detailed plan to comply with these times when unforeseen constraints cause delays.

For all flights covered by this plan that depart from or arrive at a Kuwait airport, Elite Airline will not permit an aircraft to remain on the tarmac at a Kuwait airport for more than four hours before allowing passengers to deplane.

Exceptions to these time limits are as follows:

• The pilot-in-command determines that there is a safety-related or security-related reason why the aircraft cannot leave its position on the tarmac to deplane passengers; or
• Air Traffic Control advises the pilot-in-command that returning to the gate or another disembarkation point elsewhere to deplane passengers would significantly disrupt airport operations.

Plan Requirement

Elite Airline’s plan assures that the airline has sufficient resources and will meet DGCA requirements in case of long tarmac delays and diversions. The plan meets specific guidance in providing the following:

• Adequate food and potable water no later than 2 hours after the aircraft leaves the gate (in the case of departure) or touches down (in the case of arrival) when the aircraft remains on the tarmac unless the pilot-in-command determines that safety or security reasons preclude such services.
• Operable lavatories.
• Medical attention, if needed.

Throughout the flight delay, communication between the Operations Center, the Local Airport Station Management, and the flight crew will be continual to permit announcements on board at least every 30 minutes regarding the status of the delay, including the reasons for the tarmac delay, if known. Passengers on delayed flights will be notified beginning 30 minutes after the scheduled departure time, including any revised departure time that passengers were notified about during boarding, and every 30 minutes thereafter that they have an opportunity to deplane from the aircraft that is at the gate or at another disembarkation area with the door open, if the opportunity to deplane actually exists. Elite Airline will monitor the customer’s environment and will make decisions for the well-being of all customers aboard the affected flight. Elite Airline has sufficient resources to implement this plan when necessary.

Responsibility

Our Operations Center, as well as our Station in Kuwait, are jointly responsible for the management and quality of this plan. Flight Operations and In-Flight Service are responsible for the proper execution of our plan in Kuwait and onboard the aircraft. Elite Airline has coordinated this plan with the airport authorities (including the terminal operators, where applicable) at all Kuwait airports that it serves, including regular diversion airports. Elite Airline has also coordinated this plan with Customs and Border Protection and the Transportation Security Administration at each Kuwait airport that it serves, including regular diversion airports.