Conditions of Carriage

These Conditions apply when Elite Air is the operating carrier shown on your ticket. Definitions include Ticket, Passenger, Checked/Unchecked Baggage, Force Majeure, etc. Mandatory law prevails if it conflicts with these Conditions.

• Tickets are non-transferable; ensure your name and travel documents match the booking.
• Standard validity as above; extensions may be available for medical reasons with evidence.
• Changes/no-shows follow your fare rules; some fares are non-refundable.

Fares cover carriage between points on the ticket. Taxes/charges are collected as required and may change. Currency is usually the country of commencement; card-issuer fees may apply.

• Seat selection isn’t guaranteed; we may reassign for safety/operations (fees adjusted if needed).
• Special assistance and medical clearances should be requested in advance.
• We process your data per our Privacy Policy and regulatory requirements.

Please observe airport deadlines. We may deny boarding if you miss cut-offs or lack required documents.

We may refuse carriage or off-load for safety/security, unlawful documents, non-payment, disruptive behavior, intoxication, or refusal of screening. On board you must follow crew instructions. Smoking/vaping is prohibited; tampering with detectors is illegal.

• Travel requires you to be medically fit; certain conditions need medical clearance (MEDIF).
• Pregnancy: doctor’s note typically from 28 weeks; restrictions apply after 35 weeks and for multiples.
• Unaccompanied minors and guests needing assistance should request services at booking.

• Checked/Carry-on allowances are published per fare/cabin. Oversize/overweight may be charged or refused.
• Dangerous goods (e.g., certain batteries, flammables) are restricted by international rules.
• Fragile or perishable items should not be in checked bags; declare high-value items where available.

If we cancel, significantly delay, or cause a misconnection, you’re entitled to re-accommodation, reasonable re-routing, or a refund according to policy and law. Voluntary changes/refunds follow fare rules.

You are responsible for passports, visas, health documents, and entry requirements. Fines or costs caused by document issues are your responsibility.

• Passenger injury/death: strict liability portion up to 128,821 SDR (defenses above that level per Convention).
• Checked baggage: up to 1,288 SDR per passenger unless a higher value is declared and paid.
• Passenger delay: up to 5,346 SDR; baggage delay subject to SDR limits.
• Time limits: damage notice usually 7 days; delay 21 days; legal action 2 years.

Third-party services (hotels, cars, surface transport, lounges) have their own terms. We may amend these Conditions; mandatory laws prevail where applicable.

View the binding PDF