1) Who we are
Elite Airline Company K.S.C. (Public) (“Elite Air”, “we”, “us”, “our”) is the controller of your personal data when you book, fly, or interact with us. Our registered address is [Insert registered address, Kuwait]. For privacy queries, contact contact@eliteair.com.kw. If required by law, we may appoint an EU/UK representative for data subjects in those regions; details will be provided upon request.
2) Data we collect
Directly from you
- Identity and contact details (e.g., name, date of birth, passport or national ID, email, phone).
- Booking and travel details (itinerary, PNR, seat preferences, baggage, special assistance requests, loyalty profile).
- Payment information (card token/last four digits, billing address; full card data is handled securely by our payment processors).
- Communications with us (support chats, emails, call recordings where permitted).
Automatically collected
- Device and usage data (IP address, browser, device type, cookie identifiers, pages viewed, approximate location).
- Operational safety and airport data (e.g., CCTV at facilities we control, incident logs).
From third parties
- Travel agents/OTAs, codeshare/interline partners, airport and immigration authorities, and payment/anti-fraud providers.
Special categories: only when strictly necessary and with your consent or as permitted by law (e.g., medical assistance, accessibility needs, meal/health information).
3) How we use data
- Provide, change, and operate your flights; issue tickets; manage check-in and boarding.
- Customer care, disruption handling, refunds, vouchers, baggage tracing.
- Safety, security, fraud prevention, and legal compliance (e.g., API/PNR border requirements).
- Improve services and websites, conduct analytics and service quality measurement.
- Personalize your experience (seat selection, preferences, ancillary offers).
- Marketing with your consent or as allowed (you may opt out at any time).
4) Legal bases
Depending on your jurisdiction, we rely on one or more of the following: contract (to deliver your booking), legal obligation (aviation, security, tax), legitimate interests (service improvement, fraud prevention), consent (certain marketing or special-category data), and vital interests (emergencies).
7) How long we keep data
We retain personal data for as long as needed to provide services, comply with law, resolve disputes, and enforce our agreements. Typical retention ranges from the duration of your booking through the statutory limitation periods applicable to aviation, consumer, and accounting rules.
8) Your rights
Subject to law, you may have the right to access, correct, delete, restrict, or object to processing, receive a copy (portability), and withdraw consent. You also have the right to lodge a complaint with your local data-protection authority.
To exercise rights, contact contact@eliteair.com.kw. For security we may request verification before we act on your request.
9) Security
We apply organizational and technical safeguards (access controls, encryption in transit and at rest where appropriate, network monitoring, staff training). No system is perfectly secure; please notify us immediately if you suspect unauthorized access to your account or booking.
10) Children
Our services are intended for travelers and purchasers who can lawfully provide consent. If we learn that a child provided personal data without appropriate authorization, we will delete it or obtain necessary consent.
11) Changes to this policy
We may update this policy from time to time. When we make material changes, we will post a notice on our website and update the “Last updated” date at the top of this page.
12) Contact
Controller: Elite Airline Company K.S.C. (Public), [Building 900008, Unit 9,Al-Dajeej Area, Farwaniya City, State of Kuwait]
Email: contact@eliteair.com.kw • Phone: [+965 6600 6909]
If you are located in the EU/UK and wish to contact our representative, please email us and we will provide the appropriate details.